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Contact
For any questions or inquires concerning service and support, please contact us:

Canada and USA
1-888-462-7487

International
+1-604-436-5547

Email: support@alpha.ca

RMA form

Factory Service Centers

USA
Alpha Technologies Services Inc.
ATTN: RMA Returns
3116 Mercer Avenue
Bellingham, WA, 98225 USA
Tel: +1-360 756 4904
Fax: +1-360 647 0498
Email: returns-usa@alpha.ca

Supporting Your Business through Our Regional Service Locations
Alpha Technologies’ service centers are fully equipped to provide our customers with a wide range of power equipment services including installation, cleaning and refurbishment, firmware/software and hardware upgrades, battery replacement and maintenance.

How to Coordinate Service
Step 1: Please have this information ready when you contact Alpha:

  • Part number and Serial number
  • Fault details
  • Ship to address
  • Bill to address
  • Purchase order number for Out of Warranty repairs

Step 2: Call or email Alpha Service, or use our web-form

  • Toll free in the USA and Canada: 1-888-462-7487
  • International: +1-604-436-5547
  • Fax: +1-604-436-1233
  • Email: returns@alpha.ca or use our convenient
    Online Return Form: www.alpha.ca/returns

Step 3: On receipt of your request, our Service Representatives will issue a return authorization order (SRO#) and ship to address for the service center that will coordinate your repairs.

No products may be returned without an SRO number

 

Service Center Locations
Western Canada
7700 Riverfront Gate
Burnaby, BC, V5J 5M4
Eastern Canada
Suite 4 – 6740 Davand Drive
Mississauga, ON, L5T 2K9
Northeast United States
5055 Central Highway
Pennsauken, NJ 08109
Northwest United States
3116 Mercer Ave Bellingham, WA 98226
Southeast United States 1075 Satellite Blvd. NW
Suite 400
Suwanee, GA 30024
Midwest United States 10393 Brockwood Road Dallas, TX 75238 Southwest United States 1725 West Williams Drive
Building D, Suite 37
Phoenix, AZ 85027
Depot Repair includes: Warranty and non-warranty repairs, cleaning and refurbishment, firmware/software and hardware upgrades, battery replacement and more.On Site Service Includes: installation, battery replacement, battery maintenance, system maintenance, annual maintenance/service contracts, site surveys for power analysis and more.

Alpha provides Technical Support service 24 hours per day, 7 days per week. That’s Alpha’s commitment to superior service. Our promise to you is QUALITY service for the life of your product.

Questions? Call 1-888-462-7487 or email support@alpha.ca.